Privacy Policy
Effective Date - 19/11/2025
Company - Apnadeal Online Service
ApnaDeal (“we,” “our,” “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our application, website, or services.
By using our platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services, including:
Personal Information: Name, phone number, email address, delivery/service address, payment details.
Usage Data: App/website activity, search history, service preferences, feedback.
Location Data: Real-time location (when required for service or handyman tracking).
Device Information: IP address, device type, browser type, operating system, app version.
2. Privacy Policy – Photos & Media Permissions
Photos & Media Permission Usage
Apnadeal app requests access to your photos, videos, or media only when required for the following user-initiated actions:
Uploading a profile picture
Submitting service/job-related images
Adding product photos in listings
Sharing media for verification purposes
This permission is optional and is requested only at the moment you choose to upload or capture media.
We ensure:
We do not access your media without your explicit consent
We do not collect media data in the background
We do not sell, share, or misuse your media with any third-party services
Users can always Allow or Deny media access permissions. Denying this permission will only restrict features that rely on media uploading; it will not affect the core functionality of the app.
Privacy Policy – Photos & Media Permissions Section
Photos & Media Permission Usage
Apnadeal app aapke device ki photos, videos, ya media ka access sirf tab leta hai jab aap:
Profile picture upload karte hain
Service/job related images upload karte hain
Product listing ke liye photos add karte hain
Verification ke liye koi image share karte hain
Yeh permission optional hai aur tabhi maangi jaati hai jab aap manually koi media upload karne ka action lete hain.
Hum:
Aapki media files ko bina aapki permission ke access nahi karte
Aapke media data ko background me collect nahi karte
Aapka media kisi third-party ko sell/share nahi karte
User hamesha media access ko Allow ya Deny kar sakta hai, aur permission dena app use karne ke liye compulsory nahi hai (sirf related features ke liye zaruri hoga).
3. How We Use Your Information
We use your information for purposes such as:
Processing bookings, payments, and service requests.
Providing real-time updates on handyman arrival and service progress.
Improving our platform, user experience, and customer support.
Sending important notifications, offers, and service-related communication.
Ensuring safety, fraud prevention, and compliance with laws.
4. Sharing of Information
We may share your information with:
Service Providers/Handymen: To complete your booking.
Third-Party Partners: For payment processing, analytics, customer support.
Legal Authorities: When required by law, regulation, or government request.
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to:
Remember your preferences.
Improve app performance and personalization.
Provide relevant promotions and advertisements.
You may manage or disable cookies through your browser settings.
6. Data Security
We implement strict security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee 100% safety.
7. Your Rights
You may:
Access, update, or correct your personal information.
Request deletion of your data (subject to legal and contractual obligations).
Opt-out of marketing communications anytime.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our app/website or via email.
If you have any questions about this Privacy Policy, You can contact us:
* By email: apnadealapp@gmail.com
* By visiting this page on our website: https://apnadeal.in/
* By phone number: +91 8789778271
* by post : Saidpur parsa saran bihar India, pin code 841219
Live Location https://maps.google.com/?cid=14264146434074901474&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNl
Terms & Conditions
Welcome to ApnaDeal (“we”, “our”, “us”). By using our website, mobile application, or services, you (“user”, “customer”, “you”) agree to the following Terms and Conditions. Please read them carefully before using our platform.
1. Eligibility
You must be at least 10 years old to use our services.
By using our platform, you confirm that all information you provide is accurate and up to date.
2. Services
We provide handyman and on-demand services through our platform.
Service availability may vary depending on your location and the availability of professionals.
We reserve the right to modify, suspend, or discontinue any service without prior notice.
3. User Account
You are responsible for maintaining the confidentiality of your login details.
Any activity carried out through your account will be considered authorized by you.
Notify us immediately in case of unauthorized use of your account.
4. Bookings & Payments
All bookings must be made through our platform.
Payments can be made via digital payment methods, UPI, debit/credit card, or other options listed at checkout.
We may cancel any order if payment is not received, or in case of fraudulent activity.
5. Pricing
Prices displayed are subject to change without prior notice.
Final charges may include service fees, convenience charges, or applicable taxes.
In case of technical errors in pricing, we reserve the right to cancel the order.
6. Cancellation & Refunds
You may cancel a booking before the service professional is dispatched.
If the professional is already en route or service has started, cancellation charges may apply.
Refunds (if applicable) will be processed to the original payment method as per our Refund Policy.
7. User Responsibilities
Provide accurate address and instructions for service delivery.
Ensure safe and secure access to your premises for the service professional.
Do not misuse our platform or harass professionals.
8. Liability
We act as a platform connecting customers with service providers.
We are not responsible for any direct, indirect, or consequential damages arising from service use.
Our liability, if any, will be limited to the amount paid by you for the specific service.
9. Intellectual Property
All content on our platform (logos, text, images, designs) is our property and cannot be copied or reused without written consent.
10. Privacy
Your personal data will be collected, stored, and used as per our Privacy Policy.
11. Termination
We may suspend or terminate your account if you violate these Terms.
12. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to the jurisdiction of courts in Bihar/Saran
Contact Us
If you have any questions about these Terms and Conditions, You can contact
us:
* By email: apnadealapp@gmail.com
* By visiting this page on our website: https://apnadeal.in/
* By phone number: +91 8789778271
* By post, saidpur parsa saran bihar India, pin code 841219
Terms And Conditions link - https://apnadeal.in/pages/terms
Refund Policy
At ApnaDeal we value our customers and aim to provide the best possible service. This Refund Policy explains the conditions under which refunds may be issued.
1. Eligibility for Refund
Refunds are only applicable for services booked and paid through our official platform.
A refund may be issued if:
The service was not delivered as promised.
The professional did not arrive or complete the job.
The customer cancels the order within the allowed cancellation period.
2. Non-Refundable Cases
No refund will be provided if:
The customer is dissatisfied due to personal preference after service completion.
The service was completed successfully as per the agreed scope.
The cancellation request is raised after the service has started.
Misuse, negligence, or damage caused by the customer after service.
3. Refund Process
Refund requests must be raised within 24-48 hours of service completion/cancellation.
Approved refunds will be processed to the original payment method within 5-7 business days.
In case of partial completion, a pro-rata refund may be offered.
4. Mode of Refund
Refunds will be credited back to your original payment method (UPI, card, wallet, etc.).
In some cases, you may choose to receive the amount as service credits for future bookings.
5. Contact Support
For any refund-related queries, please contact our support team at:
📧 [apnadealapp@gmail.com] | 📞 call +91 8789778271
Refund Policy - https://apnadeal.in/pages/refund/terms
Cancellation Policy
We understand that plans may change. Our cancellation policy is designed to be simple and fair for both customers and service providers.
1. Customer-Initiated Cancellations
Before Service/Order Confirmation:
Customers can cancel their order or booking at any time before confirmation at no extra cost.
After Confirmation but Before Service/Dispatch:
Food/Grocery/Small Items Cancellation allowed within 5–10 minutes of placing the order. After this window, cancellation may not be possible as the order might already be prepared/packed.
Handyman/Service Bookings: Cancellation allowed up to 2 hours before scheduled service without any charges.
2. Late Cancellations
If canceled after the allowed window:
Food/Grocery Orders: Cancellation charges may apply, or refund may not be issued if order is already prepared/shipped.
Handyman Services: A cancellation fee (up to 30% of booking value) may be charged if canceled less than 2 hours before service.
3. No-Show Policy
If the customer is not available at the time of delivery/service, it will be treated as a cancellation after dispatch, and charges may apply.
4. Company-Initiated Cancellations
In rare cases (unavailability of product, service provider unavailability, safety concerns, or unforeseen circumstances), we may cancel the order/service.
Customers will be notified immediately, and a full refund will be provided.
5. Refunds (if applicable)
Refunds for eligible cancellations will be initiated within 5–7 business days to the original payment method.
Any issue call +91 8789778271 email - apnadealapp@gmail.com
Cancellation Policy - https://apnadeal.in/pages/cancel/terms
Delivery/Shipping Policy
1. Delivery Timelines
Standard delivery: 2–7 business days depending on your location.
Express/One-Day delivery (if available): Delivered within 24 hours.
Delivery timelines may vary due to unforeseen circumstances such as weather, traffic, or high-demand seasons.
2. Shipping Charges
Standard shipping: Free for orders above ₹300.
Orders below ₹100 Shipping charges of ₹20 apply.
Express/One-Day delivery: Additional charges will be displayed at checkout.
3. Packaging & Handling
All products are securely packed to avoid damage in transit.
Fragile items are handled with extra care.
4. Order Tracking
Once shipped, you will receive a tracking ID via SMS/Email.
Orders can be tracked anytime under “My Orders” section of your account.
5. Failed/Delayed Deliveries
If the customer is unavailable at the delivery address, our partner may attempt re-delivery.
Incorrect address or refusal to accept may result in order cancellation.
(Food Delivery)
1. Delivery Timelines
We strive to deliver fresh food within 30–60 minutes, depending on the restaurant’s location and traffic conditions.
Delivery time may vary during peak hours, festivals, or adverse weather.
2. Delivery Charges
Delivery charges are dynamic and may vary based on location, restaurant distance, and order value.
Any applicable charges will be displayed at checkout before order confirmation.
3. Food Handling & Packaging
Restaurants are responsible for food preparation and packaging.
Our delivery partners ensure safe handling and timely delivery.
4. Order Tracking
Live order tracking is available in the app.
You can view your order status from “Order History” anytime.
5. Failed/Delayed Deliveries
If delivery is delayed beyond reasonable time, customers may be eligible for a refund or cancellation as per our Refund Policy.
In case of incorrect address, unavailability, or refusal, the order may be marked as undelivered and charges may apply.
6. Delivery location
Delivery facility is available everywhere in India. Currently this application is providing facility on 841219 pin codes. Not delivery available outside India.
Handyman Service Delivery Policy
1. Service Availability
Services are available in selected locations.
Customers must provide accurate address and contact details while booking.
2. Appointment Scheduling
Customers can choose a preferred date and time slot while placing a service request.
Appointment confirmation will be shared via SMS/Email/WhatsApp.
Same-day or urgent bookings may be subject to technician availability.
3. Service Timelines
Our handyman partners strive to reach your location within the scheduled time slot.
In case of unavoidable delays (traffic, weather, emergencies), customers will be informed in advance.
4. Service Charges & Travel Fees
Charges are displayed before booking confirmation.
Additional charges may apply for:
Emergency/express bookings.
Long-distance travel beyond standard service areas.
Materials, spare parts, or extra tasks not included in the original booking.
5. On-Site Service Delivery
Customers are requested to ensure accessibility to the service area.
If the technician cannot access the property at the scheduled time, the appointment may be rescheduled or canceled.
Safety guidelines must be followed by both customers and service providers.
6. Failed/Cancelled Visits
If a customer cancels after the technician has already been dispatched, a visit charge may apply.
No-show or incorrect address will also result in cancellation charges.
7. Customer Support
For rescheduling, cancellations, or delivery-related queries:
📞 call - +91 8789778271 | ✉️ email - apnadealapp@gmail.com
Delivery/Shipping policy - https://apnadeal.in/pages/shipping/terms
Any issue call - +91 8789778271 email - apnadealapp@gmail.com
Payments Terms And Conditions - https://apnadeal.in/pages/payment/terms
8. Read media image/read media video permissions
1. Purpose: We request Read Media Images only to let users select/upload profile photos and share images in chat.
2. User choice: The app can access only images the user selects via the system picker; we do not scan the entire gallery.
3. No background processing: We never run background scans or automatic analysis; crop/resize or similar processing happens only after user action.
4. Upload by consent: Images are uploaded to our servers only when the user taps Upload/Send.
5. No sharing without permission: We do not share user images with advertisers, analytics, or third parties without explicit consent.
6. Secure storage & deletion: Uploaded images are encrypted and access-controlled; deletion requests remove files per our retention policy.
7. Least privilege: We request only necessary permissions and will ask before any additional access.
8. Transparency & support: Full details are in the Privacy Policy; support is available for concerns.
Order Cancellation
ApnaDeal (Shopping Order Cancelation) Ordered by mistake Found a better option elsewhere Delivery taking longer than expected Payment issue No longer needed the product Wrong item ordered Delay in delivery Changed my mind about the order Ordered from wrong restaurant “I want to cancel the order as it was placed by mistake.”